Privacy policy

1. Introduction

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Vital Creative Agency values your privacy. This Privacy Policy explains what information we collect, how we use it, the legal bases for processing, who we share it with, how long we keep it, how we protect it, and the rights available to you. This policy applies when you visit our website or communicate with us, including through the contact form and newsletter signup. By using the website, you agree to the practices described in this policy.

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2. Scope and Roles

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This policy covers the processing of personal information by Vital Creative Agency as the  for information you provide directly to us. It applies globally and addresses requirements in the United States, the European Union, the United Kingdom, and other regions where relevant.

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3. Information We Collect

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We only collect information that you voluntarily provide, for example when you:

● Submit a message through our contact form

● Subscribe to our newsletter or mailing list

This may include your name, email address, and any additional details you choose to share in your message. We do not automatically collect personal data, including IP addresses, device identifiers, or browsing behavior. We do not use analytics, ad technologies, or profiling. We do not seek or receive personal information from third parties about you.

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4. How We Use Your Information

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We use the information you provide to:

● Respond to your inquiries and messages

● Send newsletters or updates you have chosen to receive

● Manage service communications and collaboration requests you initiate

We do not sell personal information. We do not share personal information with third parties for cross-context behavioral advertising or targeted advertising.

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5. Legal Bases for Processing

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5.1 United States

We process personal information for the purposes described in this policy and comply with applicable U.S. federal and state laws.

5.2 European Union and United Kingdom

For individuals in the EU or the UK, we rely on:

● Consent, when you subscribe to communications or submit the contact form

● Legitimate interests, to respond to your request or maintain professional communications in a way that does not override your rights and freedoms

You may withdraw consent at any time by emailing hello@vitalcreative.agency.

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6. International Data Transfers

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If you are located outside the United States, your information may be transferred to and processed in the United States. We handle personal information in accordance with this policy, and we apply appropriate safeguards for international transfers as required by applicable laws. If you have questions about transfers or safeguards, contact hello@vitalcreative.agency.

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7. Data Sharing and Service Providers

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We share personal information only in limited circumstances:

● With service providers that help us send newsletter emails or manage basic communications. These providers may only use your information to provide their services to us and must protect it

● To comply with legal obligations, legal process, or to protect our rights and the safety of users

We do not allow service providers to sell your personal information or to use it for their own marketing purposes.

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8. Data Retention

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We keep personal information only as long as necessary for the purposes described in this policy or as required by law. If you unsubscribe from the newsletter or request deletion, we will delete your personal information, except where retention is required by law, for example to comply with recordkeeping obligations.

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9. Security

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We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. No online system can be guaranteed to be completely secure. If you have reason to believe your interaction with us is no longer secure, contact us immediately at hello@vitalcreative.agency.

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10. Your Privacy Rights

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Your rights depend on where you live, and may include:

● Access. You can request confirmation of whether we process your personal information and request a cop

● Correction. You can request that inaccurate or incomplete information be corrected

● Deletion. You can request deletion of personal information, subject to legal exceptions

● Withdrawal of consent. Where processing is based on consent, you can withdraw it at any time

● Objection and restriction. Where applicable, you can object to or request restriction of processing

● Portability. Where applicable, you can request a machine-readable copy of certain information.

To exercise your rights, email hello@vitalcreative.agency. We will respond within the time required by applicable law and will verify your identity before fulfilling your request. If you submit a request through an authorized agent where permitted by law, we may require proof of authorization and direct verification from you. We do not discriminate against individuals for exercising privacy rights that are provided by law.

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11. Children’s Privacy

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We do not knowingly collect personal information from children under 13 years of age in the United States, or under the age of digital consent in other jurisdictions such as 16 in many EU Member States. If you are a parent or guardian and believe your child has provided us with personal information, contact us at hello@vitalcreative.agency and we will promptly delete it.

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12. Cookies and Tracking Technologies

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We do not use cookies, beacons, pixels, analytics tools, or similar tracking technologies to collect personal information. If this changes, we will update this policy and, where required, present consent choices before any non-essential cookies or tracking are used.

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13. Data Breach Notification

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If a data breach occurs that affects your personal information, we will notify you and any applicable supervisory authorities as required by law, and we will take steps to mitigate harm and prevent future incidents.

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14. Links to Other Websites

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Our website may include links to third-party websites. We are not responsible for their content or privacy practices. Review the privacy policies of any external sites you visit.

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15. Changes to This Policy

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We may update this policy from time to time. The Effective Date at the top shows the latest version. Substantive changes will be posted on this page. If required by law, we will obtain your consent to material changes.

16. Contact Information

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If you have questions, concerns, or requests related to privacy, contact:

Vital Creative Agency

Email: hello@vitalcreative.agency

Website: https://www.vitalcreative.agency

A. California Notice

We comply with the California Consumer Privacy Act as amended by the California Privacy Rights Act.

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A.1 Categories of personal information collected

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From you directly through the contact form or newsletter signup, we may collect identifiers such as your name and email address, and any information you choose to include in the message. We do not collect sensitive personal information, geolocation, or internet activity. We do not collect personal information automatically.

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A.2 Purposes of use

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We use the information for communications that you initiate or authorize, as described in section 4.

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A.3 Disclosures, sales, and sharing

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We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We disclose personal information only to service providers that process it on our behalf for communications and related support.

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A.4 California privacy rights

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California residents may request to know, access, delete, and correct personal information. You may also request information about disclosures to third parties for direct marketing under California’s Shine the Light law. Submit requests to hello@vitalcreative.agency. We will verify your identity before fulfilling a request. You may designate an authorized agent to make requests on your behalf, subject to verification. We will not discriminate against you for exercising your rights.

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B. European Union and United Kingdom Notice

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The sections below supplement sections 5 and 6.

B.1 Controller

Vital Creative Agency is the controller of personal data provided through the contact form and newsletter signup.

B.2 Rights under GDPR and UK GDPR

You have the rights of access, rectification, erasure, restriction, objection, and portability, and the right to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local supervisory authority.

B.3 International transfers

Your personal data may be transferred to the United States. We apply appropriate transfer safeguards as required by law. Contact hello@vitalcreative.agency for details.

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C. Brazil Notice

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If you are in Brazil, you have the rights provided by the Lei Geral de Proteção de Dados, including confirmation of processing, access, correction, anonymization or deletion of unnecessary or excessive data, portability, information about sharing, and review of automated decisions. To exercise rights, contact hello@vitalcreative.agency.

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D. Canada Notice

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If you are in Canada, you have the right to access and correct personal information that we hold about you, subject to exceptions provided by law. Contact hello@vitalcreative.agency to make a request or to ask questions about our privacy practices.

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E. Australia Notice

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If you are in Australia, you have the right to request access to and correction of your personal information. If you have a concern about our handling of your personal information, contact hello@vitalcreative.agency and we will work with you to resolve it in a timely manner.

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Accessibility

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If you need this policy in an alternative format, email hello@vitalcreative.agency and we will provide reasonable accommodations.

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